Payments

Pay for your cleaning services. Safe, secure and easy.

Direct Debit via GoCardless is now our preferred payment method. We think you’ll find it easier to pay through GoCardless, and it helps our business too. We’ll be saving hours of time each week managing our payments which we plan to reinvest into continually improving our service to you.

Please note: From January 2023 it will be only acceptable method of payment.

All you need to do to get started is enter your details online here:

This is how Automatic Direct Debit works:

Direct Debit payments will only be taken when a clean has been completed

After your windows have been cleaned, you will receive a “windows cleaned” slip through your door. You will also receive an email from GoCardless stating the amount owed and that this amount is being requested from your bank to pay your window cleaning bill. This is not a scheduled Direct Debit. GoCardless uses the Direct Debit system to take individual payment 7 days after each clean has taken place

You can cancel any Direct Debit request at any time, by contacting us or GoCardless

How paying by Direct Debit benefits you:

  • You only need to set up payment once – Complete an online form and, unlike with a bank transfer, cash, cheque or card payment, you won’t have to remember to pay next time. Which means no accidental disruptions to your service, subscription or membership.

  • You won’t ever need to update payment details – Unless you change bank accounts, you won’t have to worry about updating your payment details either (unlike, if your debit card expires, or is lost or stolen).

  • Paying through GoCardless gives you certainty – You’ll know exactly how much you’re paying and when it will come out, which can help with budgeting.

Rest assured:

  • With GoCardless you are notified that a payment is coming out in advance, giving you the chance to raise any issues about the payment.

  • With Direct Debit, your payments are protected. For example, in the UK, you are fully protected under the Direct Debit Guarantee, meaning you have the right to cancel and receive a full refund for any payment taken in error.

  • You can cancel the Direct Debit mandate at any time, for example, through your online banking, immediately stopping future payments (although this will of course affect access to your services).

  • GoCardless is ISO 27001 accredited, (ISO 27001 is a widely recognised, internationally accepted standard for information security). It is also authorised by the UK Financial Conduct Authority to provide payment services as an Authorised Payment Institution across the European Union.

Do you have any questions?

Feel free to ask a question