Frequently asked questions

Frequently Asked Questions

Can I book a specific time slot for cleaning?

While we cannot guarantee exact time slots due to daily variables, we can offer an approximate time on the day. For the first cleans, we can arrange it as the first job in the morning.

How do I cancel or skip cleans?

To cancel a scheduled clean, please provide at least 48 hours' notice. Cancellations made with less than 48 hours' notice may incur a 20% service fee.

What payment methods do you accept?

We accept cash, online card payments, and direct debit. We recommend using automatic payment methods for convenience.

Do you need special access to my property?

A notification will be sent the evening before cleaning. Please ensure side or back gates are unlocked. If areas are inaccessible, we'll clean what we can and adjust the invoice accordingly.

How does the quotation process work?

Our quotes are based on client-provided information. In some cases, we use tools like Google Maps for estimation. If there's a discrepancy between the provided details and the actual state, the price may be adjusted.

Are you insured against potential damages?

Yes, we're fully insured, covering up to £2,000,000.

What is jet washing?

Jet washing, or pressure washing, uses high-pressure water to clean surfaces, effectively removing dirt, grime, and other contaminants.

Is jet washing safe for all surfaces?

While effective, jet washing might not be suitable for delicate or aged materials. We always conduct a pre-service inspection to determine the best cleaning method.

What is soft washing?

Soft washing is a gentle cleaning technique using low pressure and specialised solutions to remove organic stains from surfaces, ideal for materials that might be damaged by high-pressure washing.

Which areas do you serve?

We primarily serve Gloucestershire and surrounding areas. If you spot our advertisement, it's likely we serve your location. If unsure, please contact us.

How often do you recommend window cleaning?

We specialise in regular window cleaning, focusing on a 6-week cycle to maintain clear and pristine windows throughout the year.

Why is regular gutter cleaning vital?

Regular gutter cleaning prevents water damage by ensuring gutters are free from obstructions, protecting your property's foundation and walls.

How do you clean gutters?

We use a specialised vacuum system, clearing gutters of debris from ground level, ensuring safety and efficiency.

Can I provide feedback on your services?

Absolutely! We value customer feedback and may use positive reviews for promotional purposes, with your consent.

What if I'm not satisfied with the service?

We offer a no-quibble 24-hour guarantee. If there's any dissatisfaction, please contact us within this period, and we'll address your concerns.

What happens if I wrongly judge a service issue?

If a call-out is requested within 24 hours of service and the issue isn't due to our service, a call-out fee of £50 may apply. Warranty claims after 24 hours are assessed on a case-by-case basis.

What safety measures are in place during cleaning?

Our team follows all necessary safety protocols, ensuring both our team's safety and your property's protection.

How often should I consider jet washing or soft washing?

The frequency depends on your property's exposure to the elements and its usage. Generally, annual cleaning is recommended for most surfaces. However, areas with high foot traffic or more exposure to natural elements might benefit from bi-annual cleaning.

How do I know the areas you currently serve?

We're constantly expanding our service areas. If you see our advert, we likely serve your area. For the latest information, please contact us.

How can I contact you for further queries?

You can reach out to us via phone, email, or the contact form on our website. We're here to assist with any questions or concerns.

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