FAQ

Frequently Asked Questions

Sorry to say we cannot commit to giving times of our arrival, as there are too many variables/delays in our working day. Only on your first clean can an approximate time slot be given, as these cleans are separate from our scheduled cleaning round.

Once you have received your text the evening before, your window clean has already been booked into our round for the following day. Therefore please understand we are unable to re-arrange or skip cleans, as this massively disrupts our work schedule.

Cash: You can leave the payment in a secure place in your garden, i.e under doormat/plant pot.
A text the evening before each clean will be sent to you as a reminder of when to leave payment out. We will collect this, upon completion of your clean. 

Card: We accept most payment card using contactless future. 

Online payment: We offer a simple online payment option for all customers who tend not to carry cash. Setting up Automatic Direct Debit with GoCardless ensures a hassle-free way of paying your window cleaning bill online.

This is how Automatic Direct Debit works

After your windows have been cleaned, you will receive a “windows cleaned” slip through your door. You will also receive an email from GoCardless stating the amount owed and that this amount is being requested from your bank to pay your window cleaning bill. This is not a scheduled Direct Debit. GoCardless uses the Direct Debit system to take individual payment 7 days after each clean has taken place.

You can cancel any Direct Debit request at any time, by contacting us or GoCardlessthe

We cannot guarantee the exact date and do ask for some flexibility either side of this timescale, weather, bank holidays and other factors. Whatever happens, remember that you will receive a text the night before we visit.

We will text you the evening before we are due to clean. All we ask is that you leave any side/back gate unlocked on the day we are going to visit. If you forget or can not (I.e on holiday) we’ll just clean what we can reach on this visit and charge accordingly.

We will always strive to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re-clean your windows, free of charge.

If for one reason or another you should wish to cancel our services, you have the right to do so at any time. This can be done by phone, on 07955 556 006 or by e-mail to office@lemongeneral.co.uk.

We will always try to not clean your windows in heavy rain. However, we do still work in light rain or short showers. Our promise to you is that the results will still be the same. Our call back guarantee applies in the wet as well as in the dry. If rain is heavy and constant, we will not continue cleaning your windows. Your clean will carry over to the next working day, this will be confirmed with you via text the evening of the cancelled clean.

Rest assured, our company has fully comprehensive public liability insurance. This is arranged through a specialised insurance company for window cleaners using the reach and wash system. Our level of cover for public liability is £1 million.

Yes. We pride ourselves on our professionalism and we apply this to our commercial, as well as domestic work.

Please give us a call to discuss your requirements on 07955 556 006.

FAQ window cleaning services